Shipping Policy – Sweet n Sour Candy NZ

Shipping Policy – Sweet n Sour Candy NZ

At Sweet n Sour Candy NZ, we aim to pack and send your lollies as quickly and safely as possible so you can enjoy your treats sooner.

Processing Time

Orders are usually processed and packed within 1–3 business days after payment has been received. During busy periods, processing times may be slightly longer, but we will always do our best to get your order out quickly.

Delivery Time

Delivery times vary depending on your location within New Zealand. Once your order has been dispatched, you can expect standard courier delivery times of approximately 1–5 business days.

Please note that delivery delays may occasionally occur due to courier demand, weather conditions, or other unforeseen circumstances.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email so you can follow your parcel directly through the courier’s system.

Courier Responsibility

Once your order has been handed over to the courier, Sweet n Sour Candy NZ is no longer responsible for delays, loss, or damage during transit.
If any issues arise, please use your tracking details to contact the courier service directly.

Incorrect Address

Please ensure all delivery details are entered correctly at checkout. We are not responsible for parcels sent to incorrect or incomplete addresses provided by the customer.

Need Help?

If you have any questions about your order or shipping, feel free to contact us at any time — we’re always happy to help.